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FAQ

Business

Yes we certainly can. Please send a message to andrew@craftcrate.com.au with what items you would like to order and the quantity and we will sort that out. 

Anyone can order from our website. We are coming out with crates in 2020 that will be the best value for families.

Our ABN is 18472563955

For any questions please send an email to andrew@craftcrate.com.au or head to the Contact Us page.

Our general rule is that you can receive a refund on a purchase within 30 days of the item being bought. The item has to be returned unused and we do not refund or cover shipping costs. To view our full policy please Click Here.

Shipping/Delivery

At this stage we only deliver Australia wide. 

Orders over $150 include Free Shipping. Orders less than this amount are calculated at checkout and can range from $4.95 - $19.95 depending on order quantity and location. To view our full shipping policy Click Here.

Typically our handling time is 1-3 business days and subject to a little longer in peak periods. Orders in metro areas arrive in 1-3 business days. Orders in non-metro and rural areas can take 3-6 business days.

Manufacturing

From start to finish we design and manufacture every piece that we sell. We are in control of the whole process to ensure that your kids have highest quality craft activities. This also means that there are new activities and crates all of the time.